New Reach Marketing Inc. Return Policy
We use theConnexion to drop ship product to our customers. All refunds will be issued when theConnexion confirms receipt of the returned product(s).
Any unopened/unworn item shipped to a USA destination can be returned for any reason within 14 days of the shipping date without a return fee. If returning an item shipped between 15 and 30 days ago, there will be a 10% restocking fee. Any item returned after 30 days is subject to a 25% restocking fee.

* Defective items can only be replaced by the same item.

* Wearables may be returned only if they are in new condition (unwashed and unworn).

* Please include a note clearly stating what you want to happen and include your order number or a copy of the original invoice.

* Shipping and Handling fees can not be refunded unless we made an error.

* Within 2 weeks of receipt of your return, theconneXtion will credit you for
the adjusted price of the returned item(s).

* Send returns to:
theconneXtion/returns
11768 Westar Lane
Unit C
Burlington, WA 98233


New Reach Marketing Inc.Exchange Policy
We use theConnexion to drop ship product to our customers. All exchanges will be issued when theConnexion confirms receipt of the returned product(s) and all their exchange policy has been met.
Any unopened/unworn item shipped to a USA destination can be exchanged for any reason within 14 days of the shipping date without an exchange fee. Any item exchanged 15-30 days from the date shipped will be subject to a 10% exchange fee. Any item exchanged after 30 days will be subject to a 25% exchange fee.

* Defective items can only be replaced by the same item.

* Wearables may be returned only if they are in new condition (unwashed and unworn).

* Please include a note clearly stating what you want to happen and include your order number or a copy of the original invoice.

* Within 1 weeks of receipt of your exchange, theconneXtion will ship you the new item you requested. PLEASE NOTE: Exchange, Shipping and Handling fees will be charged to your original payment method to cover the costs of getting the eXchanged item(s) to you.

* Send exchanges to:
theconneXtion/exchanges
11768 Westar Lane
Unit C
Burlington, WA 98233